Service & Product Registration

Routine calibration of portable appliance testers is required under electrical safety regulations. Calibration may also include the repair of your instrument if it is out of calibration. Emona provides a Statement of Compliance with each calibration.

Online Service Booking Form

All calibration and service requests must be booked through our online booking system. Please ensure the Job Number is included on the box or with the unit. This will ensure your job can be completed faster without additional time-consuming administrative processing.

Product Registration

Thank you for purchasing your test instrument from Emona Instruments. By registering your product, we will be able to alert you of firmware updates and product enhancements to keep your instrument up-to-date. Portable appliance tester users should register their product to receive calibration reminders.

Calibration Charges

Emona offers an affordable price and prompt turnaround times for its NATA traceable calibration service covering electronic and electrical test and measuring instruments. Prices start from as little as $121 inc GST for a basic multimeter, PAT tester, RCD tester or insulation tester. Oscilloscope calibrations start at only $181.50 inc GST.

Track My Calibration or Repair

Track your calibration or repair on-line and see the estimated completion date. You can also check the history of all repairs and calibrations under your account in Emona’s plant history. To log-in you will require the email address supplied when the job was submitted and CSR number that was emailed to you when your instrument was received and entered into Emona’s Service Department database.

ISO Certification & NATA Traceability

Emona’s Management System is ISO 9001-2015 certified. The scope of certification covers the supply, distribution, servicing and calibration of electrical/electronic measuring and test equipment and technical teaching equipment.

The calibration equipment used has been tested by a NATA recognised laboratory and has NATA recognised Certificates, including UKAS (UK), TR (Australia), and/or DAKKS (Germany)

Frequently Asked Questions

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What types of instruments can Emona calibrate and repair?

Emona can calibrate and repair a wide range of electronic and electrical test and measuring instruments, including multimeters, PAT testers, RCD testers, insulation testers, and oscilloscopes. Our services are NATA traceable and comply with electrical safety regulations.

How do I check the status of my instrument's calibration or repair?

You can check the status of your instrument’s calibration or repair by using Emona’s “Track My Calibration or Repair” service. You will need the email address you provided when submitting the job and the CSR number that was emailed to you when your instrument was received.

How much does it cost to calibrate my instrument at Emona?

The cost of calibration at Emona starts from $121 inc GST for basic instruments like multimeters, PAT testers, RCD testers, and insulation testers. For oscilloscopes, the calibration starts at $181.50 inc GST. These prices ensure prompt and high-quality service.

What are the benefits of registering my product with Emona?

By registering your product with Emona, you will receive important updates such as firmware updates and product enhancements. Additionally, if you are a portable appliance tester user, you will receive calibration reminders to help you stay compliant with safety regulations.

What certifications does Emona hold for its calibration services?

Emona’s Management System is ISO 9001-2015 certified, ensuring high standards in the supply, distribution, servicing, and calibration of electrical/electronic measuring and test equipment. The calibration equipment used by Emona has been tested by NATA recognised laboratories and holds NATA recognised Certificates, including those from UKAS (UK), TR (Australia), and DAKKS (Germany).

What should I do if my instrument fails calibration?

If your instrument fails calibration, Emona’s skilled technicians can typically repair it to bring it back within specifications. They will inform you of any necessary repairs and associated costs before proceeding. Once repaired, the instrument will be recalibrated to ensure it meets the required standards.

Service Booking & Job Tracking